Privacy Policy

Last updated: October 23, 2025

1. Information We Collect

FirstClassTransport collects information that you provide directly to us, including:

Personal information (name, email, phone number)
Booking details (pickup/drop-off locations, dates, times)
Payment information (processed securely through third-party providers)
Communication preferences
Trip history and feedback

2. How We Use Your Information

We use the information we collect to:

Provide and improve our transportation services
Process bookings and payments
Communicate with you about your bookings
Send promotional materials (with your consent)
Ensure safety and security
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

With service providers who assist us in operating our business
When required by law or to protect our rights
In connection with a business transfer or merger
With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trip history may be retained for operational and safety purposes.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Request data portability
Withdraw consent at any time

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We may also use analytics tools to understand how our website is used.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with an updated effective date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Phone: 0421604310
Address: 87 Sawmill Drive, Griffin, Queensland 4503